Technical support and customer service

Support Services

Our support options are tailored to the client needs through a collaborative approach, drawn from a deep understanding of the system design, implementation and operation, providing both efficient and cost-effective support.

The range of services provides the foundation of support from which we can build a customized and tailored support package. Luna welcomes the opportunity to discuss the range of services available and to produce a Support Framework proposal for further discussion.

Recognizing the importance of system integrity, Luna has defined standards that apply to the supply, support and maintenance of the equipment. The Luna Support Services mission statement states the following main aims:

To minimize risk to personnel, the environment, and assets by maintaining safe and reliable systems of work
To prevent loss attributable to the support systems
To minimize planned downtime
To maximize system availability through competence

All our services are backed by qualified, trained, support and field service engineers. A comprehensive range of training courses, tailored to the customer’s individual needs is also available, either at our in-house training suite or at the customers chosen location(s). Our dedicated Service, Spares and Repairs team will cater for all spare parts and repair needs.

Please contact Luna to discuss your support options.

Order handling

Questions about an open order, delivery times, payment etc.? Our order handling department is there to help! For quotes, info on prices and products, please contact one of the sales managers in your area.

Mail: [email protected]