Support Services
Our support options are tailored to the client needs through a collaborative
approach, drawn from a deep understanding of the system design,
implementation and operation, providing both efficient and cost-effective
support.
The range of services provides the foundation of support from which
we can build a customized and tailored support package. Luna
welcomes the opportunity to discuss the range of services available
and to produce a Support Framework proposal for further discussion.
Recognizing the importance of system integrity, Luna has defined
standards that apply to the supply, support and maintenance of the
equipment. The Luna Support Services mission statement states the
following main aims:
- To minimize risk to personnel, the environment, and assets by maintaining safe and reliable systems of work
- To prevent loss attributable to the support systems
- To minimize planned downtime
- To maximize system availability through competence
All our services are backed by qualified, trained support and field
service engineers. A comprehensive range of training courses,
tailored to the customer’s individual needs, is also available,
either at our in-house training suite or at the customer’s chosen
location(s). Our dedicated Service, Spares and Repairs team will
cater for all spare parts and repair needs.
Please contact Luna to discuss your support options.
Order Handling
Questions about an open order, delivery times, payment, etc.? Our order
handling department is there to help! For quotes and information on
prices and products, please contact one of the sales managers in your area.
Mail: [email protected]
Hardware / Software Notifications
Customers can choose to receive notifications about Luna Sensing
hardware or software updates and security notices. Our subscription
notification form can be found here.